Terms & Conditions

Campervan Booking Rental Agreement

This Rental Agreement is made between Twilight Campers and the person hiring the campervan.

Twilight Campers hires the campervan (including any replacement vehicle) to you subject to this Rental Agreement which incorporates these Terms and Conditions and the information and conditions contained on the booking form that you completed and agreed to online or completed and signed on paper during the handover.

In entering into this Rental Agreement you accept these Terms and Conditions and confirm that you will strictly comply with them. The rights and obligations contained in these Terms and Conditions govern your use of the campervan and are not transferable by you.

You acknowledge that the campervan is owned by us and that any attempted transfer or subletting of the campervan by anyone other than us is prohibited and a criminal offence. We permit you to use the campervan on the terms of this Rental Agreement only.

Except where otherwise stated the following words have the following meanings in this Rental Agreement:

"The Campervan" – This means the campervan hired to you under this agreement and as specified to you by us including all tyres, tools, accessories and equipment.
"You" – The person or persons signing this agreement.
"The Agreement", "The Rental Agreement" and "Terms and Conditions" – This agreement and any document expressly referred to in this agreement including an insurance document and motor rental agreement.
"Booking Deposit" – A non-refundable sum of 25% of the total hire cost paid at the time of booking.
"Security Deposit" – The sum of £1000. Paid by debit/credit card or BACS payment. The insurance company stipulate that the payment is made by the main driver via a cleared and traceable method.
"We / us" Twilight Campers.

Booking

A non-refundable sum of 25% of the total hire cost paid at the time of booking (payable by debit or credit card) will be taken however, if your booking is within 40 days of the booking date, full payment is taken.

On receipt of the deposit being received and you receiving a confirmation email from us, the Terms and Conditions will take effect.

The balance of the hire charge (full charge, less deposit) is due 35 days before the start of the rental period.

The booking form stipulates that you have read and agreed to the Terms and Conditions - please ensure you have read these carefully.

Choice of Campervan

Although we want you to have the campervan of your choice, we must allow for unforeseen circumstances. We reserve the right to provide you with a suitable alternative, without notice, upon collection. Should a substitute not be available upon collection, we will be responsible for a full refund of monies received by us.

All rights are reserved by us to refuse any hire if in our reasonable opinion you are not suitable to take possession of the vehicle. No refunds are payable on accommodation, or campervans not being available where you change, cancel or seek to vary the agreement after departure.

We take no responsibility for any detention, delay, loss, damage that you might experience unless caused by our negligence.

Cancellations

In the event of a cancellation, the following applies:

Cancellations up to 35 days before the start of the rental period – 100% of the hire fee will be refunded, less the booking deposit paid.

Cancellations made in the 34 days before the start of the rental period – 50% of the hire fee will be refunded, less the booking deposit paid.

Cancellations in the 7 days before the rental period commences – the full balance is payable (even if a late booking has been made).

Booking dates can be changed up to 35 days before departure for an admin fee of £25.00 but on one occasion only.

If you are unable to hire your campervan for any reason whatsoever, we are under no obligation to transfer your booking to another date or refund you money other than as specified above.

For this reason, we strongly recommend you take out a travel insurance policy that would cover such eventualities.

Security Deposit

The sum of £1000 for all bookings is payable by debit/credit card or BACS payment. The insurance company stipulate that the payment is made by the main driver via a cleared and traceable method. The security deposit is refundable on safe return of the campervan, in the condition in which it left, subject to an inspection satisfactory to us. This must be paid to cover the possibility of damage (whether negligent, wilful, accidental or otherwise) or loss to the campervan or the fixtures and fittings therein including the living equipment, windows, wheels and tyres etc included with the campervan. The campervan and all its equipment must be returned in good condition, with no damage to it, its contents or any third-party property.

The campervan must be returned with the fuel refilled to its agreed pre-hire level.

Your security deposit will normally be refunded within 5 days of the end of the rental period. Should there be any damage or requirement for any repair, replacement or special cleaning, the costs will be deducted from the security deposit before the balance is returned to you.

You irrevocably authorise us to deduct from the Security Deposit any amounts due to us, arising out of this Rental Agreement. In the event that there is a claim, we reserve the right to retain the security deposit for such long a period as is necessary to quantify the charges incurred which are to be deducted from the deposit.

Where the security deposit is insufficient to cover the costs, you will pay any additional amounts due. These will be invoiced as appropriate, and you authorise us to deduct any sums due from your card in respect of such amount. Where charges are incurred which result in your security deposit being debited, we will provide you with an itemised invoice detailing the charges incurred by you. Your signature below gives us permission to deduct all charges from your card within 7 days of the issue of an invoice. If we are not holding your card information, then you agree to pay all charges upon presentation of the invoice.

Charges

If, on arrival to collect your campervan, your licence is unacceptable due to endorsements or defacement, you will be unable to hire the campervan and no monies will be refunded to you.

The charges stated on the rental invoice reflect your use of the campervan during the rental period and include basic hire charges, insurance, charges for any optional or ancillary services chosen by you, and any applicable taxes at the prevailing rate. Additional charges may arise from your use of the campervan during the rental period, and may include (but are not limited to) loss of or damage to the campervan and its contents during the rental period and/or until the campervan is examined, the insurance excess, refuelling service charge and fuel cost, any late return charge, any pet damage charge, extra cleaning charge and any road tolls or fines for charges arising from traffic or parking offences during the rental period. All charges are subject to final calculation within 21 days of the end of the rental period.

Payment of Charges

All charges and expenses payable by you under this Rental Agreement are due on demand by us. If you do not pay all charges due, a late charge of 5% per calendar month on the outstanding balance and any collection costs incurred by Twilight Campers, including reasonable legal fees will be added. When you comprise more than one person, each person is jointly liable for all obligations of you pursuant to this agreement.

Payment by Credit Card

Where payment is paid by credit card, you agree that:

a) We are irrevocably authorised to complete any documentation and to take any other action to recover from the credit card issuer all amounts due pursuant to this agreement in respect of the Security Deposit and the hire charges payable.

b) You will indemnify and keep us indemnified against any loss incurred (including legal costs) by reason of notifying a credit card issuer of a dispute.

c) We may process payment using the credit card in the event that we elect to accept payment of the Security Deposit by holding an open security payment (which may be cancelled 5 days after the completion of the rental period), you agree that we are entitled to obtain payment from the credit card issuer pursuant to paragraph (a) above in respect of any amounts due which are not known at the time of cancelling the open security payment.

Insurance

The campervan has comprehensive insurance for the first and one other named driver. Insurance is only for our campervan. The interior equipment and other items as specified in the Campervan Handbook are not covered by the insurance and any damage will incur costs in addition to the excess. Failing to provide information may invalidate your insurance and render you liable for all losses howsoever sustained including claims by third parties.

You must provide true and complete information for our insurers as requested on the booking form at the time of booking This is to ensure that the insurance company can confirm they are willing to insure your chosen driver(s). Failure to provide this information may result in us being unable to proceed with your booking. Should you fail to provide the required information in time and your booking is cancelled as a consequence, our policy on cancellation fees as set out above applies.

You are advised to take out your own personal effects and travel insurance to cover items not part of the insurance, last minute cancellations etc.

We are not responsible for any damage in connection with any accident or breakdown caused by you, nor are we responsible for any loss from the campervan. Our insurance policy protects us and any authorised driver against legal claims from any other person or for death or personal injury or damage to any other person’s property caused by use of the campervan on the road, on condition you report all such incidents to us as soon as they occur (and you are using the campervan within the Terms and Conditions and those of our insurance company). In the event that any third party suffers death, personal injury or damage to property caused by use of the campervan which involves a breach by you or any authorised driver of any of the Terms and Conditions of this Agreement, and that of our insurance policy, or our Health and Safety Guidelines, you agree to reimburse us if we are obliged to compensate: (a) the insurers for any payment they make to a third party on your behalf and/or (b) any third party.

The insurance on the campervan is limited to 50% of cover for consequences resulting from fire due to cooking or heating. In this instance you will be liable for the outstanding 50%.

Excess: Our insurers may increase the excess payable by you if you hold a foreign licence, have driving offences on your licence or have criminal convictions. We will inform you before the hire period commences of any increases in the excess the insurance company intends to make. For your information, this excess is usually £1000.

If an insurance claim is made, you are responsible for a £1000 excess (or excess of a greater amount if you are notified before the rental period commences about such change to the excess due) which is due in each and every incident and includes loss or damage to equipment, fixtures and fittings or to third party property. The excess applies in respect of each claim. The insurance does not apply to windscreens, windows, wheels, tyres, the underside, the roof and the interior of the campervan, towing charges, or where the campervan is driven off road or on unsurfaced roads or without due care and attention, negligently, recklessly or where the driver is under the influence of alcohol or other drugs. Your liability to pay the cost of the damage will therefore not be waived in these cases and you may be liable for the full cost. In respect of windscreen damage a separate policy excess charge of £1000 may be levied.

Drivers’ Licence, Health and History

Drivers must be over 25 and under 75 years of age and hold a full driving licence. The insurers do not discriminate against medical conditions. So long as the DVLA/Doctor/General Practitioner have not imposed any restrictions then you are covered as standard. You will need to have held a full UK or EU driving licence for at least two years. We will require the driving licence number and other identification information for all those who intend to drive, when you make your booking. We will need to see the driving licences for all named drivers, plus two additional forms of identification e.g. electricity, water, gas, broadband/landline, council tax, TV licence, bank statement, credit card bill on collection of the campervan. Both of the additional forms of identification must be in the driver’s name, dated within the last 90 days and the address must match the driving licence. We are also required to run a DVLA check on your driving license. This can be performed on collection by providing us with your National Insurance number. Alternatively, you can choose to visit the DVLA website to generate a ‘check code’ if you would prefer not to disclose your National Insurance number. A maximum of 2 drivers per rental is allowed by our insurers.

You cannot drive away a campervan without us having sight of your driving licence and ID documents.

The campervan must only be driven by you or any other person who has first been authorised by us, for whom you have provided the insurance, driving licence and personal identification information. Failure to provide accurate information may invalidate the insurance and render you liable for all losses howsoever sustained including claims by third parties. You warrant that all information supplied to us in connection with this agreement is true and complete. In particular, on collection of the campervan you warrant that information supplied with the original booking has not materially changed, including but not limited to the number of points on a driver’s driving licence.

Overhead Objects and Flooding

All drivers must be aware of the unusually high nature of these vehicles when driving under low bridges, canopy’s, car park height restrictions etc. The headroom clearance is usually stated within the driver’s field of vision. Drivers are also not permitted to take vehicles through road flood water under any circumstances. Damage to the campervan caused through road flood water or collision with an overhead object (any damage above the height of 6.6 feet / 2.0 metres) is classified as negligence – as such insurance excess will be deemed to not apply and repairs on any costs arising (i.e. cancellation of subsequent hires up to a period of one month) will be charged in full to the hirer.

Our Obligations

We will supply the campervan to you in good overall and operating condition, complete with all necessary documents, parts and accessories. You agree to return the campervan to us in the same condition as you rented it, subject to fair wear and tear, with the same documents, parts and accessories, at the location and on the date and time designated or sooner upon demand by us. Failure to do so may result in further charges becoming due and payable by you.

Condition

You and we will check the condition of the campervan at the start of the rental term and on return of the vehicle. You acknowledge receipt of the campervan which appears, upon visual inspection, to be in good, clean condition and sound working order on collection. It is your responsibility to check the campervan for existing damage, upon collection of the campervan and to inform us of such before you depart.

Collection and Return

When you arrive to collect your campervan, please ensure you allow at least one hour for us to show you around the campervan, how to drive the campervan, and how to operate the living area equipment and other accessories and to brief you on our health and safety guidelines. We will need to complete the necessary paperwork with you. You will need time to load your luggage into the campervan.

Collection times are at 3:00pm on either a Monday or Friday and returns are at 12:00pm on either a Monday or Friday.

Please return the campervan by the agreed time and allow sufficient time to get back so that you do not push the campervan too hard trying to meet the campervans deadline for return.

No campervan can be collected or returned outside our normal business hours without prior arrangement. Customers arriving later for this, for whatever reason and unless agreed in advance, will be subject to a late fee of £25 per hour or part thereof – and should be advised that in certain circumstances late collection may not be possible.

If the times/days are not convenient we will always see what we can do to accommodate a request, when staff are available, for an extra £30. This charge is in addition to the agreed hire tariff. Please call to check availability as this service cannot be guaranteed.

If you return the campervan outside normal business hours, you must comply with the out of hours return instructions, in which case you will remain fully responsible for the campervan until the return location re-opens for business. If you fail to comply with these instructions, you will remain responsible for the campervan until we are able to access it.

If at any time we have agreed that you may return the campervan to a place other than our specified address, or if we have agreed to collect it, you will remain fully responsible for the campervan until it is collected by us or a third party. You are responsible for any costs incurred in returning the campervan to our workshop should you abandon the vehicle.

No refund is given for early return of the vehicle.

Late Return

If a campervan is returned later than the agreed time, without our prior agreement, £50 per hour will be payable. You will also be affecting the holiday of the next person to hire your campervan.

Should the late return of the campervan make us liable for extra costs, we reserve the right to pass on these costs to you. Charges and costs for late return will be deducted from your security deposit. By signing this agreement, you agree to us making such deductions. Should the late return be due to accident you will be liable for any revenue lost due to the campervan being unavailable for hire.

Cleaning

You agree that we are entitled to charge you an additional cost, if the campervan requires more than our standard cleaning on its return, to restore it to its pre-rental condition, allowing for fair wear and tear.

Good Driving

This class of campervan has a maximum speed limit of 60mph on all A-Roads. Failure to comply with this could lead to prosecution for the motoring offence of driving over the speed limit for the classification of the vehicle and type of road.

Campervan Care

If there is damage or breakdown caused by your own actions, you will be liable for the cost of repair/replacement. For example, putting petrol into the diesel engine. You must take all reasonable and practicable steps to properly and safely maintain the campervan. This includes regular checks on: batteries, engine oil and other gauges, bulbs and tyre pressures, refilling or replacing as necessary.

Tyres

You agree that the tyres on the campervan are visibly sound and appear within legal limits. Any damage or repair to tyres is the responsibility of you, unless it can be shown that damage is due to invisible defects in the manufacture of the tyre which are covered by a manufacturer’s warranty, in which case we may reimburse you. For any reimbursement you must:

a) Return the defective tyre to us for inspection and return;

b) Produce appropriate receipts;

c) Accept the decision of the manufacturer as to whether reimbursement is made

Health and Safety

You must follow the health and safety guidelines when operating the campervan and its appliances and using any equipment in the campervan or drive away awning.

The instructions for using the campervan and its accessories and facilities including the health and safety guidelines are provided to you upon receipt of the campervan either verbally or in the Handbook which can be referenced whilst you are away.

Seat Belts, Booster and Baby Seats

You must carry only as many passengers as there are seat belts in the campervan. You are legally responsible for obtaining and using a child or baby seat. For further information, visit www.gov.uk/child-car-seats-the-rules.

Do’s and Don’ts

You agree that you shall not:

Carry more passengers than the seat belt capacity of the campervan.

Use the campervan to carry passengers or goods for hire or reward.

Tow or push any vehicle, trailer or other object.

Drive off road, on unsurfaced roads or on roads unsuitable for the vehicle.

Drive when it is overloaded or when loads are not properly secured.

Use the campervan for any illegal purpose or carry any object or any substance which is illegal or, because of its condition or smell may harm the campervan and/or delay our ability to rent the campervan again.

Damage the campervan by submersion in water or contact with salt water.

Take part in any race, rally, test or other contest, drive or park in contravention of any traffic or other regulations.

Drive or allow to the campervan to be driven in restricted areas including, but not limited to, airport runways, airport service roads, and associated areas.

Undertake driving training activity or put the campervan through a rotary car wash.

European Travel

If you intend to take a campervan to Europe you must notify us in advance, you will also be required to purchase our European travel package. This package includes European Roadside assistance cover and all items commonly required to drive on the continent such as warning triangle, headlight deflectors and reflective jacket. It is however your responsibility to ensure you keep this equipment with you whilst in Europe and that you and the campervan meet the legal requirements of any country you travel through. This includes all tolls, taxes, fines other charges which may be levied. Most countries in Europe are covered by our campervan insurance policy but not all. Please check with us prior to booking your holiday as you will not be insured if you travel within a county not covered and you will be in breach of these terms and conditions. We recommend that you take out personal holiday and travel insurance in case of any medical or unforeseen event that might impact on your holiday. Should you abandon the campervan in Europe you will be liable for the cost of repatriation and any associated costs. We also recommend you visit the AA website for country specific information on driving abroad: www.theaa.com/motoring_advice/overseas/countrybycountry.html

Fuel

On collection, we will agree the fuel level with you. You need to return the campervan refilled to that same level at the end of the hire. An administration charge of £25, plus the cost of the missing fuel will be deducted from your security deposit if the campervan is returned with missing fuel. It is your responsibility to keep the fuel tank topped up during your hire. Our campervans take diesel.

Camping gas/batteries

Camping Gas is provided for the duel hob. We politely request that when you can, you cook outside.

It is the hirer’s responsibility to charge the batteries using the engine or 230v hook up when the battery becomes discharged.

Smoking

It is illegal to smoke inside our campervan or awning. You will be liable for any damage caused to the campervan, the awning or their contents through smoking.

Drinking Water

We cannot be held responsible for the cleanliness of drinking water obtained from various campsites. The water stored in the campervan is not drinking water. We do advise that you drink bottled water.

Dogs

We welcome dogs (maximum two). We charge £20 per hire, per dog, to cover additional cleaning. Dogs must be disclosed when booking and only dogs that we confirm are acceptable may be brought into the campervan. All damage caused by your dogs, will be charged to you. You undertake to comply with current law concerning the carriage of animals when travelling in the campervan at all times. Dogs must never be left alone or unsupervised in the campervan. A maximum of two dogs may be carried.

Keys

In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining replacement keys, and any costs associated with providing the keys to you during the hire period. You must lock the campervan at all times when not in use.

Your Car

During the period of the hire you may park your car at our premises but do so at your own risk. We cannot accept responsibility for the loss of, or damage to your car or its content. During the handover, an inspection of your car will be made as well.

Prohibited use of the Campervan

You are authorised to drive the campervan on the conditions of this Rental Agreement including, at all times, to use the campervan in a responsible manner. If you do not comply with these conditions, you will be liable to us for any liability or loss incurred by us or any damages or reasonable expenses we suffer or incur as a result of your breach of the Agreement. We reserve the right to take back the campervan at any time, and at your expense, if you are in breach of this Agreement. You must look after the vehicle, make sure it is locked, secure and parked in a safe place when not in use. You must use seat belts, child seats and other child restraints as appropriate and required by law.

Loss or Damage

You will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories, while on rental, if this damage, loss or theft involves the deception of or by you or another party, or as a result of the keys remaining in the campervan whilst it is unoccupied, or was caused intentionally or negligently by you or your party. Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the campervan unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess if the loss or damage is directly due to our negligence or our breach of this Rental Agreement. You will be liable for the loss or damage to any in-car entertainment equipment as cover for these items is not provided by our insurers.

Breakdown

Breakdown cover is in place and full details are provided on collection of the campervan.

Whilst we make every effort to ensure the campervan is in full working order we will not accept liability for consequential losses or claims arising from breakdowns, accident or other cause. We will however, do our utmost to provide you with a replacement campervan subject to availability, or offer a pro rata refund for the remaining hire period.

Breakdown cover will be provided at no cost to you. In the event of a breakdown that cannot be resolved by the breakdown service at the roadside, resulting in the campervan being towed back to our address, we will refund the cost of the remaining hire days.

Accidents, theft and vandalism

You must, where possible, report any traffic accident involving the campervan to the police (and us) immediately and report loss, damage or theft involving the campervan to the police (and us) within 24 hours of the incident or discovery of the incident.

Our insurance requires that you must not admit to any liability, release any party from liability, settle any claim or accept any disclaimer in the event of the accident, but should, if possible, take the names and addresses of everyone involved, including witnesses, car registration numbers, together with all the details of the accident, time, place, how it came about, damage to vehicles etc. If you have a camera, take photos of the scene. Please do not move the vehicles before the police arrive, as long as keeping them in situ is a safe thing to do. An accident form must always be completed and submitted to us when you return the campervan, containing all the above information, plus diagrams and photos if possible. The accident form can be located in the glove box.

In the event of theft, you must inform the police, obtain a crime number and return the keys to us where possible. You agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings, providing evidence and attending court if necessary, arising out of any loss of or damage to the vehicle.

Return of items left in the campervan

We will be happy to return your belongings left in the campervan at an administration charge of £10 plus postage for each item. This will be deducted from your security deposit or invoiced as necessary.

Your Liabilities

You are personally liable for all road tolls, fines and legal penalties (e.g. parking tickets, speeding fines) which are incurred during your period of hire. Any charges subsequently notified to us, will be immediately communicated to you for payment within their terms.

By signing the Rental Agreement Handover form, you accept this.

You are liable for any losses or damage caused by you and/or your group and we cannot accept liability for any losses or damage or liability caused by you to yourselves or third parties, or their property.

You are liable for any damage above cab height of 6.6 feet / 2.0 metres – you are fully responsible for damage caused by failure to assess the height of the campervan and striking overhead or overhanging objects. You will indemnify us against any liability, caused by damage to overhead or overhanging objects and subsequent damage to third parties and their property. You will also be responsible for any damage to third parties and their property that arises through your negligence, for example and without limitation damage caused through loaded luggage and cycles.

You must use the campervan and its contents responsibly and comply with our instructions. Where no instructions or advice or guidelines are given you must assume that ‘normal’ and ‘common sense’ rules apply.

Additional Charges

A £150 charge in the event that the campervan smells of tobacco smoke.

A £60.00 call out charge for damage repairs / loss of camper keys, plus mileage each way at £0.50 per mile and the cost of parts / keys / recoding etc. Our time on site and repair work is also charged at £35 per hour. These values are plus VAT. This charge will also apply if we have to attend the campervan to further explain or check items which are working as they should (a full pre-hire briefing is given, and an instruction manual provided).

General internal and bodywork damage will be charged out at a cost plus an administration charge of 10% of the total costs associated with the repair cost to cover ordering and collecting parts, obtaining quotes for repairs, delivering vehicles for repairs and invoicing.

Should any minor repairs be needed to the campervan during your hire period, please make us aware of these. Once agreed, we will reimburse you up to a cost of £50.00 subject to the production of valid receipts.

Breaches of these Terms and Conditions

If you commit a breach of these Terms and Conditions we will have the right to terminate your booking without notification, and if you are already in the campervan, we may require you to return or vacate it immediately. In the event of you committing a breach of these Terms and Conditions no refund of the fees you have paid will be returnable to you. You will also be liable for any costs incurred in returning the campervan. Breaches in our Terms and Conditions or Health and Safety Guidelines may invalidate your insurance and you will be liable for all losses howsoever sustained including claims by third parties.

Our Liability to You

We will only be liable for any loss or damage suffered by you or any member of your party or to your or their property, where such loss or damage is due to our negligence. Where you are a customer acting in the course of a business, this paragraph shall apply instead of the one above. (You will have obtained our permission and that of our insurance company to use the campervan for business purposes). We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the campervan for the period agreed.

Whole Agreement

These Terms and Conditions override and supersede all previous versions and any previous course of dealing between the parties and incorporate the whole Agreement together with any insurance conditions notified to you at the time of hire or collection. In the event of any inconsistency between these Terms and Conditions and any other of our literature, whether found in our brochure or on our website or otherwise, the provisions of these Terms and Conditions will prevail. If any provision of these Terms and Conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.

Personal Data

When you book your campervan, we collect personal information such as your name, email address, home address, telephone number, credit or debit card number, security code and the card’s expiry date. This allows us to book the campervan and insurance for you. We will also collect non-transactional data should you enter a competition, request a brochure or take part in a survey, for example. We may use the information that we collect to occasionally notify you about news and information we think you may find valuable. For example, we may send you our latest brochure, supplements, newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by telephone, email or post. We may have to reveal your identity information to our insurance company or the police. We will not sell your information to another company.

Governing law and jurisdiction

We and you agree that the Agreement and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales. We and you irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Agreement or its subject matter.

Health and Safety Guidelines

Below is an outline of our Health and Safety Guidelines. You will be given more detail about health and safety when you collect the campervan. Our Campervan Handbook, which reside in the campervan, also provide details of health and safety guidelines for driving the campervan and using the campervan facilities etc. We suggest you read these handbooks once you have collected your campervan as, in addition to the health and safety considerations, they provide useful information about your campervan and its facilities.

Handover

When you arrive at our premises to collect your campervan, please keep your children supervised at all times.

General Safety

Please take all precautions to protect your own health and safety and that of anyone else in the campervan or awning, including the health and safety of persons not in your party that may be affected by your conduct and actions. Do not leave your children unattended in the campervan or awning at any time. Ensure a responsible adult is in the campervan at all times when the appliances are being used. Ensure you are aware of the location of safety equipment, warning triangle, hazard warning lights etc.

Fire, accidents, breakdown, etc

See our Campervan Handbook, provided in the campervan. You will also be given verbal instructions when you collect the campervan. It is imperative that you and your party are familiar with these instructions.

Health and Safety at Campsite

When you arrive at each Campsite, ensure you familiarise yourself, and all members of your party, with the health and safety arrangements applicable on the site. It is imperative you are aware of the following:

Fire – to include assembly point, systems for raising the alarm, etc

First Aid – location of the first aid box, details of the first aiders, etc

Accident Reporting

Roof

Please remember to lower and secure the roof before driving where fitted. Please only raise the elevating roof when the campervan is stationary, the hand brake is on and you are parked on level ground. Please always ensure the elevating roof is down and strapped into place were applicable before moving off.

Drive Away Awning

Please exercise caution when putting the awning up and taking it down. Ensure the wind does not blow it away and ensure the poles do not scratch the bodywork of the campervan. Under no circumstances should the diesel heater be used when people are occupying the awning.

Use of Appliances and Equipment

Ensure you read the instructions for the use of the appliances and facilities in the campervan before using any of them. You will have been told how to use these when you collected the campervan. Please exercise caution at all times when using the appliances and facilities.

Ensure the gas is turned off at the gas cylinder at all times when the hob is not in use. Please ensure all the appliances are switched off and the gas is turned off at the cylinder before retiring at night and before driving. To turn the gas off at the cylinder, turn the black knob on the regulator fully clockwise. Turning this red knob fully anti clockwise turns the gas on. Only use the appliances and facilities whilst the campervan is parked on level ground, with the handbrake on. You may operate the fridge whilst the campervan is moving as long it is only using the battery as its power source. Never ever have the hob operating with gas when you are driving. Before starting to drive the campervan, always ensure the electrical supply is disconnected.

Stowage of the Table Top

Please always ensure the table top is carefully stowed and held in place to ensure it remains safely secure should you need to brake unexpectedly.

Use of a disposable BBQ

Do not use any disposable BBQ in the campervan or awning and keep it at a distance of 3 metres from the awning and campervan when used. Please seek permission before using a disposable BBQ on someone’s land, be it a campsite or a farm.

Water

Please note that the water in your campervan is not drinking water.

Finally

We ask that you exercise caution at all times in the use of the campervan and its equipment, following instructions (given verbally on collection and provided in your Campervan Handbook) where appropriate. Please do not hesitate to contact us (07360 158149) if you are unsure about how to operate anything.

If for whatever reason (accident or late return etc) we are unable to fulfil all or part of your booking, we will contact you as soon as possible to let you know. A partial or full refund will be given.

Twilight Campers cannot be held responsible for any customer negligence where instructions have not been followed, or where unauthorised equipment has been used.